Privacy Policy

Last updated: 11 September 2026

Crystal Dragon Reiki, operated by Paul Wakefield (“Crystal Dragon Reiki”, “I”, “me” or “my”), is the data controller for the personal information described in this notice. I respect your privacy and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data-protection laws. This notice explains what information may be collected when you visit this website, make an enquiry, book a session or course, or otherwise communicate with Crystal Dragon Reiki, and how that information is used and protected.

Information I may collect

• Your name and contact details, such as your email address, telephone number or messaging-app details.
• Information you provide in an enquiry, booking or course application.
• Information relevant to a session or course, including questions, goals, preferences and any health or wellbeing information that you choose to share.
• Payment and transaction records. Crystal Dragon Reiki does not ask you to submit payment-card details through this website.
• Testimonials, reviews or photographs only where you have supplied them or agreed that they may be used.
• Technical information collected by WordPress.com, such as IP address, browser type, device information, pages visited, referral source and cookies.

How I use your information

• To respond to enquiries and communicate with you.
• To arrange, provide and follow up sessions, readings, courses and workshops.
• To maintain appropriate booking, attendance, transaction and business records.
• To improve the website and understand which information visitors find useful.
• To display an agreed testimonial or review.
• To meet legal, accounting, safety and regulatory obligations.

Lawful bases

Under Article 6 of the UK GDPR, information is processed where it is necessary to take steps at your request or perform an agreed service; where there is a legitimate interest in responding to you, administering services and maintaining the website; where you have given consent; or where a legal obligation applies. Health information and other special-category information are used only where you choose to provide them, they are relevant to the service, and an Article 9 condition applies—normally your explicit consent. You may withdraw consent at any time, although this does not affect processing already carried out lawfully. Crystal Dragon Reiki does not use personal information for automated decision-making or profiling.

Sharing your information

I do not sell or rent your personal information. Information may be handled by service providers where necessary to operate the website, communicate with you, arrange services or maintain business records. These may include WordPress.com/Automattic, email providers, WhatsApp, LINE, Facebook and payment or accounting services. Each provider may process information under its own privacy terms.

Information may also be disclosed where required by law, to protect someone’s safety, or to establish, exercise or defend legal rights.

WordPress.com, cookies and website statistics

This website is hosted by WordPress.com, which may use cookies and collect technical information needed to provide, protect and measure the website. You can control cookies through your browser and, where available, the website’s cookie controls. Blocking some cookies may affect how the website works.

For more information, see Automattic’s Privacy Notice for Visitors to Users’ Sites and Cookie Policy.

Links and third-party services

This website contains links to services such as Facebook, WhatsApp and other external websites. If you follow a link or contact Crystal Dragon Reiki through another service, that provider may collect information independently. Please review its privacy information before providing personal details.

International processing

Because Crystal Dragon Reiki works with people internationally and uses global online services, information may be processed outside the country where you live. WordPress.com states that its services may store data on servers in the United States and the European Union and that safeguards are used for relevant international transfers.

How long information is kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate service and business records, to meet legal or accounting requirements, or to resolve a query or dispute. Unneeded information is deleted or securely disposed of. A published testimonial may remain on the website until it is no longer relevant or you withdraw your permission.

Your choices and rights

Under the UK GDPR, you may have rights to be informed about how your information is used; ask for access to it; have inaccurate information corrected; request deletion or restriction of processing; receive certain information in a portable format; and object to particular uses. These rights depend on the circumstances and may be subject to lawful exceptions. You may also withdraw consent where consent is the basis for processing.

To make a request, ask a privacy question or withdraw permission for a testimonial, please use the Contact page. Reasonable identity verification may be requested before information is disclosed or changed.

If you are in the United Kingdom and remain concerned after contacting Crystal Dragon Reiki, you may complain to the Information Commissioner’s Office. You may also have the right to contact the privacy or data-protection authority where you live.

Changes to this policy

This policy may be updated when the website, services or legal requirements change. The latest version will always appear on this page with its revision date.